Shipping Policy at Active Swimwear

At Active Swimwear, we are dedicated to ensuring your carefully selected swimwear reaches you efficiently and in perfect condition. We understand the anticipation of receiving your new pieces, and our streamlined shipping process is designed to deliver your order from our studio to your doorstep with care and reliability. Our policy is crafted to provide clarity, choice, and confidence at every stage of your delivery journey.

Shipping Confirmations & Tracking
Your order’s journey is important to us. Upon shipment, the tracking information provided allows you to follow your package every step of the way. Should you have any questions about the status of your delivery, this tracking number is your primary tool for the most accurate and up-to-date information directly from the carrier.

Shipping Address & Order Accuracy
To prevent delays, please ensure your shipping address is entered correctly and completely at checkout. We ship only to the address provided during the purchase process and cannot be held responsible for orders lost or undeliverable due to incorrect address information. If you notice an error immediately after placing your order, please contact us via the form on our website without delay. We will make every effort to correct the information if your order has not yet entered the fulfillment stage.

Potential Shipping Delays
While we strive to meet all estimated timelines, occasional delays can occur due to factors beyond our control, such as carrier disruptions, weather events, or customs inspections. We appreciate your patience and understanding in such circumstances. You will be kept informed of any significant delays affecting your shipment.

Damaged or Lost Packages
We take great care in packaging your Active Swimwear items securely. In the rare event that your package arrives damaged, please contact the carrier directly using your tracking number to initiate a claim. If your tracking information indicates that a package was delivered but you have not received it, we recommend first checking with household members or neighbors and confirming the delivery location. For further assistance with lost shipments, please reach out to us through our official contact channels.

For any specific questions regarding shipping not covered here, our dedicated customer support team is ready to assist you. Thank you for choosing Active Swimwear. We are committed to making your shopping experience seamless from click to delivery.