Active Swimwear Return & Exchange Policy

At Active Swimwear, our primary goal is for you to feel confident and radiant in your swimwear. We stand behind the quality and craftsmanship of every piece we offer. However, we understand that sometimes an item may not be the perfect fit or meet your expectations. Our Return & Exchange Policy is designed to be straightforward and fair, ensuring a smooth and respectful process should you need to send an item back.

Policy Overview: Returns for Store Credit
We want you to shop with total peace of mind. We accept returns and exchanges for store credit within 14 days of the date your order is delivered. To qualify for a return or exchange, the item must be in its original, unworn, unwashed, and unaltered condition. All original tags must be attached, and the protective hygiene liners must be present and undisturbed. This policy is in place to guarantee that all swimwear meets our strict hygiene and quality standards before being eligible for re-sale. We cannot accept returns on items that show any signs of wear, have been used, or have had their hygiene liners removed.

The Return & Exchange Process
Initiating a return or exchange is a simple process managed through our online portal. Please visit the dedicated returns section on our website to start your request. You will need your order number and email address to generate a return authorization and instructions. We strongly advise using a trackable shipping service for your return package, as we cannot be responsible for items lost in transit without proof of shipment. Once your return is received and inspected at our fulfillment center, we will notify you via email regarding the status of your request.

Condition of Returned Items & Refund Method
Our team conducts a thorough inspection of every returned item. Upon approval, the refund will be issued as store credit to the original purchaser. This credit will be delivered via a digital gift card code to the email address on file and can be used for future purchases on our site. Please note that the original shipping costs are non-refundable. The processing time for store credit issuance is typically within 5-10 business days after we receive and approve your return.

Exchanges for a Different Size or Style
We are happy to facilitate exchanges for a different size or style, subject to availability. To exchange an item, please initiate a return for store credit as described above. Once your return is approved, you can use the issued store credit to place a new order for the desired item. We recommend placing your new order promptly to ensure your preferred size or style is still in stock.

Final Sale & Non-Returnable Items
For the health, safety, and integrity of our products, all swimwear is considered final sale if it does not meet the return condition criteria outlined above. This includes, but is not limited to, items with removed tags, absent hygiene liners, or any evidence of wear, alteration, or damage. We are unable to make exceptions to this policy, as it ensures a fair and sanitary shopping experience for every customer.

Damaged or Defective Items
Your satisfaction is paramount. In the unlikely event you receive an item that is damaged or has a manufacturing defect, please contact our customer care team immediately through the contact form on our website. We will gladly arrange for a replacement or provide store credit for the defective item, provided it has not been worn and we are notified within the 14-day window. We may request photos to better understand the issue and expedite the resolution.

We value your trust in Active Swimwear and are committed to providing you with exceptional products and service. This policy allows us to maintain the highest standards while offering you flexibility. For any questions not addressed here, our support team is always ready to assist. Thank you for choosing Active Swimwear.