Active Swimwear FAQs
Products & Sizing
What is your return/exchange policy?
We offer returns and exchanges for store credit within 14 days of delivery. All items must be in original, unworn condition with hygiene liners attached and tags intact. Swimwear that has been worn, altered, or is damaged due to incorrect care cannot be accepted.
How do I find my correct size?
We recommend using our detailed size chart, available on every product page. Carefully compare your body measurements to the chart for the best fit. As styles vary, checking the specific product’s fit notes is also essential.
Is your swimwear true to size?
Our swimwear is designed based on standard sizing. We consistently find that referring to your measurements and our specific size chart is the most reliable method for selecting your perfect fit, rather than relying on your usual size from other brands.
Do your bikinis offer support?
Yes, many of our bikini tops feature removable soft padding for shaping and modesty. For additional support, look for styles with features like underwire, adjustable ties, or thicker side bands.
What fabrics do you use?
We use high-quality, durable fabrics like Italian lycra and recycled materials that offer excellent color retention, stretch, and resistance to chlorine and sunscreen.
Orders & Shipping
How long does shipping take?
Processing typically takes 1-3 business days. Delivery times vary by location and carrier. You will receive a tracking notification once your order is dispatched.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times are calculated at checkout based on your destination.
Can I change or cancel my order?
We process orders quickly to get your items to you ASAP. Please contact us immediately if you need to make a change. We can only modify or cancel orders before they have entered the fulfillment process.
Care & Quality
How should I care for my swimwear?
To ensure longevity, rinse your swimwear in cool water after each use. Hand wash with a mild detergent and lay flat to dry away from direct sunlight. Avoid wringing, machine washing, and tumble drying.
Is the color of the swimwear resistant to chlorine/sun?
Our fabrics are selected for their excellent colorfastness. However, prolonged exposure to chlorine, hot tubs, and direct sunlight can affect any material. Rinsing immediately after use and proper care will help maintain the vibrant colors.
General
Are your swimwear designs exclusive?
Yes, all our designs are original and exclusive to our brand.
Do you offer gift cards?
Yes! Digital gift cards are available for purchase on our site and are delivered via email.
How can I stay updated on new collections and offers?
Join our newsletter list at the bottom of our homepage! Follow us on social media for the latest releases, style inspiration, and special promotions.
My question isn’t listed here.
For any other inquiries, please reach out through our contact form. Our team is happy to assist you.